Shipping Information

*Important: Please allow some delays due to COVID-19. Conditions are changing daily, and our delivery partners are doing their best to get deliveries on time. We appreciate your patience. Please contact us if you need an update on deliveries.

General Shipping Info

All packages are sent from our fulfilment centre in Michigan, using a mix of services (FedEx, DHL or USPS). We send all Caps in secure cardboard boxes.

All shipping within USA is tracked. 

We provide free standard shipping on all orders within USA.

Express option is available for $5.

Shipping Times 

We do our best to ensure all orders received by 5 pm (AEST) are posted within 2 business days.

Once we hand the item over to the service provider, the delivery is out of our hands, but that doesn’t mean we don’t care. 

Delivery times vary depending where the product needs to be delivered.

For Standard Parcel Post, please allow up to 5 business days.

For Express, please allow 2 business days from shipped. 

If at any point you are concerned about the parcel, then please contact us here, or email us at hello@fractel.com.au. We will follow up with the local provider and get back to you as soon as possible.  

 Find out more about our Returns Policy.